A guide to your Agreement with us
MyEchelon is our client web portal and it is where we locate the documents relevant to your relationship with Echelon Health. When you purchase any one of a Platinum, Gold or Evergreen Health Assessment (Membership in the case of Evergreen) from Echelon Health, we take some key details from you and send you a welcome email embedded within which is a hyperlink to access your personal account space on MyEchelon.
The first thing you will have to do on activating that link is set up a new password. This is for your security. Don’t worry if you forget it – there is a password reset function as well.
The second thing you will have to do is confirm you have read and understood two important documents; our Privacy & Cookies Policy (which you can also read by clicking here) and what we call our Client Care Agreement, the contract between you and Echelon Health for the provision of the Services you have bought.
The rest of this guide explains the key features of both of those documents.
Client Care Agreement (“CCA”)
The CCA is the Contract that governs the relationship between you and Echelon Health. If you have come to Echelon Health as a result of one our corporate contracts with your employer / organisation then the CCA is slightly different. For those clients, there will also be a Master Agreement between Echelon Health and your employer / organisation. The principal difference are the payment terms so if you have come to Echelon Health via an organisation with whom we have a corporate agreement, you can ignore the payment terms section below – your company will take care of that.
Please note that our 3 year Evergreen Membership programme does have some different features and therefore Terms and Conditions. Check out the specific entry for Evergreen below to see what those specific features are.